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Admission Information

You’ll probably feel less anxious about an upcoming procedure when you feel more prepared. So, here’s everything you need to know about what to expect.

Admissions
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What information are you looking for?

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  • You will receive a text message with your arrival time and financial information relating to your hospital stay.
  • Follow all pre-admission instructions carefully to ensure a smooth experience.
  • Arrange a responsible adult to drive you home and stay with you overnight after your procedure.
  • Medicare card.
  • Private health insurance card.
  • Pension or DVA card.
  • Payment cards – we accept EFTPOS, Mastercard, Visa or bank transfer.
  • Any assistive aids you use – e.g. glasses, hearing aids, walking stick/frame. 
  • Medications – must be in their original packaging.
  • Leave your valuables at home – e.g. jewellery and devices.
  • For infection control reasons, please don’t wear:
    • Make up
    • Nail polish
    • Perfume
    • Aftershave. 
  • Adhere to your fasting instructions.
  • For 24 hours before your procedure – no smoking, vaping or alcohol.
  • For 6 hours before your procedure – no food, drink, gum, breath mints or sweets 
  • Follow any additional advice given by the preadmission nurse, surgeon or anaesthetist.
  • Please shower before arrival.
  • Wear clean, loose-fitting, comfortable clothes.
  • You’ll receive a text telling you what time to arrive.
  • Please come to Level 1 Reception at the advised time.
  • If there are any delays or changes, we’ll keep you informed.
  • We’ll ask various questions (sometimes repeatedly!) to check that we have all your details correct.
  • You’ll meet briefly with your surgeon and anaesthetist.
  • Depending on your procedure, you may be asked to change into a surgical gown and be taken to a bed.
  • If you’re feeling anxious, please tell us and we’ll do our best to ease your concerns.
  • You will receive a drink (tea, coffee, water, juice) and a light snack.
  • Discharge instructions and follow-up care information will be provided.
  • Ask staff if you have any concerns.
  • For 24 hours after anaesthetic, you can’t drive and should not be alone.
  • Please ensure a responsible adult can take you home and stay with you for 24 hours.
  • Take it easy for the next 24 hours – move slowly and rest up.
  • Bring a small overnight bag with your personal belongings such as:
    • PJs
    • Change of clothes and underwear
    • Toiletries – toothbrush and paste, shampoo, shower gel or soap
    • A book or magazine
    • Phone charger and headphones (if you like to listen to music or watch videos). 
  • Tell the preadmission nurse about any dietary requirements.
  • Visiting hours are 8am-8pm. Any requirements outside these hours, please speak to the nurse in charge.
  • Expect to be discharged at 10am the next day.
  • On-site parking is available via Colonel St (fees apply).
  • Disabled parking is available.
  • 3-minute parking spots are available directly outside the main entrance for patient pick-up or drop-off.
  • For more information visit our Location and Parking page.
  • Whether you’re privately insured, uninsured, or a third-party claim patient, this page provides a clear overview of the billing and payment processes at Monash House Private Hospital and any additional costs associated with your procedure. Please see our Billing and Payments page for more information. 
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Remaining questions?

Hopefully, we’ve answered all your questions but, if there’s anything else you need to know, please contact us:

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Frequently asked questions

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No, there’s no need to arrive earlier than your allocated time. You will receive confirmation of your procedure time 24–48 hours before your admission, and you should arrive at the time provided.

For most day procedures, you can expect to be at the hospital for approximately 3–4 hours. If you are staying overnight, discharge for all patients is usually between 9:00am and 9:30am the following morning.

Fasting is necessary for your safety if you are having an anaesthetic. Your airways and lungs are better protected while you are asleep if you follow the fasting instructions provided during your pre-admission process. Failure to follow fasting instructions may result in your procedure being cancelled.

Because you’ll have had an anaesthetic, a responsible adult must collect you and stay with you overnight. This is to ensure you have support if unexpected complications occur, and you will not be permitted to drive a vehicle, drink alcohol, operate machinery, make important decisions, or sign legal documents for 24 hours after your procedure.

Removing jewellery and nail polish is required for your safety during surgery. Metal jewellery can increase the risk of burns, and nail polish or acrylic nails can interfere with oxygen monitoring equipment.

Your doctor will generally see you before you leave. If you have a follow-up appointment scheduled soon after your procedure, they may discuss your operation with you then.

Payments made to your doctor cover their services only. You may have an excess payment owing to the hospital, in line with your private health fund policy. It’s recommended to contact your health fund to confirm exactly what is and isn’t covered for your hospital stay. Please see our page on Billing and Payments for further information.

Yes. After your procedure and once you are in recovery, you will be provided with a light snack and drink. Please inform the hospital of any dietary requirements during your pre-admission process.

A staff member can call your nominated carer to collect you when you are ready for discharge.

Yes, carers and visitors are welcome to wait in the lounge area. Visiting hours for the overnight ward are flexible, but visitors are asked to leave by 8pm for security reasons. Please speak with nursing staff if other arrangements are needed.

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Yes, anyone can choose to be treated at a private hospital. You do not need private health insurance to access private hospital services, but you will need to cover the costs yourself if you do not have insurance.

The cost of private health insurance varies depending on the provider, the level of cover and your individual circumstances. Factors such as age, pre-existing conditions and whether you need hospital or extras cover will influence the price.

It is best to compare policies from different providers to find the right option for you.

Private health insurance is not mandatory, but it can provide access to private hospitals, shorter wait times for elective surgeries and cover for services not included under Medicare. Some people also choose private health insurance to avoid the Medicare Levy Surcharge.

Medicare covers some costs for treatment in a private hospital, such as doctors’ fees at the Medicare Benefits Schedule (MBS) rate. However, it does not cover accommodation, theatre fees or other hospital-related costs. These additional costs – which can be considerable – are typically covered by private health insurance or paid out of your own pocket.

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