Admission Information
Open the document below to find everything you need to know before your admission to Monash House Private Hospital
To complete the pre-admission form online, follow this link
Pre-admissions
Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients’ stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity. Pre-admission is an important part of your hospital care.
Mandatory Pre-Admissions Form Completion (minimum 7 days prior to admission)
To ensure we can confirm your admission, financial and other arrangements, you will need to complete a Pre-admissions information form. These forms must be returned IMMEDIATELY to confirm your booking.
Click here to complete the form online.
Or fill out a hard copy form following the instructions below
Instructions for Hard-Copy Pre-Admissions Forms
How to complete your hard-copy Pre-admissions Form
Download and print the pre-admissions form by clicking here.
Read each page of the patient booklet.
Complete the Admission Forms specified below:
Pre-Admission Form - Complete Pages 9-10
Patient History Form - Complete Pages 11-12
Consent form - Complete Page 13
How to send us your hard-copy Pre-admissons Form
EMAIL: Scan only the completed forms (pages 9-13) and email them to admissions@monashhouse.com.au. PLEASE DO NOT SCAN THE ENTIRE BOOKLET.
POST/HAND DELIVERY: Remove only the completed forms (pages 9-13) from this booklet and post or hand deliver them to the Hospital Reception: Monash House Private Hospital, Level 1, 271 Clayton Rd CLAYTON VIC 3168. PLEASE DO NOT RETURN THE ENTIRE BOOKLET.
Nursing Pre-admission Information
You will be contacted by telephone prior to your day of Admission by our pre-admission nurse. When you are contacted, your medical history will be reviewed with you. Admission details, pre-operative education and discharge plans will also be discussed.
Please take this opportunity to discuss any concerns regarding your admission.
Your Doctor shall notify the Hospital of the date of your procedure/operation and inform you of your day and time of admission. Your Doctor will also explain your procedure or operation and complete the consent form with you.
You will be instructed by MHPH staff / nurses of your time of arrival and nil by mouth time. This means nothing to eat or drink, including water, prior to your operation.
On the day of admission
Please check in at the Hospital Reception located on the 1st floor at the time indicated by your Doctor and you will be directed to the admission area.
Please bring with you into the hospital anything applicable to your admission including:
Doctors admission letter
Health fund number / details (if applicable)
Medicare card
Regular medications
Pension health benefits cared (if applicable)
Pharmaceutical benefits card (if applicable)
Relevant x-rays and / or test results
Night attire (if overnight stay)
Toiletries if overnight stay)
Personal articles i.e sanitary pads (if applicable)
Method for settling your account (if applicable) visa, eftpos, cash, mastercard
DO NOT (unless your doctor gives you special instructions)
Eat or drink anything after midnight for morning surgery
Eat or drink anything after 7am for afternoon surgery – (a light breakfast prior to 7am is acceptable i.e tea and toast)
Smoke cigarettes or chew gum
Wear jewellery. A wedding ring and watch are permitted
Bring valuables i.e mobile phone and large amounts of cash
Wear make-up or nail polish
Additional Information
Please shower on the day of admission before coming to the Hospital and put on clean clothes
Wear garments that are comfortable and easy to remove
Check with your nurse before informing relatives / friends regarding the time that you should be picked up
Parking & Transportation
Parking
The visitors' carpark is available on site at Monash House Private Hospital and is accessed via Colonel St. Specially marked disabled carparks are available on site. A parking fee applies (Please note, the visitors carpark is owned and operated by an independent company).
Patient pick up / drop off – 3 minute drop off carparks are available directly outside the main entrance of the hospital.
Transport
Car
271 Clayton Road, Clayton VIC 3168
Bus
Bus stops located outside the Clayton Road exit of Monash House
703 – Blackburn to Middle Brighton
631 – Waverley Gardens to Southland
733 – Box Hill to Oakleigh
824 – Moorabbin to Keysborough
Timetables can be viewed at: http://ptv.vic.gov.au/timetables
Trains
Monash House Private Hospital is walking distance (500 metres) from Clayton station.
You can catch either the Cranbourne or Pakenham train line to get to Clayton station.
Timetables can be viewed at: http://ptv.vic.gov.au/timetables
Visiting Hours
Visiting hours on the overnight ward are flexible, however visitors are asked to leave by 8pm for security reasons. Any requirements outside these hours, please discuss with the nurse in charge.
For more information around restrictions and requirements for all visitors, please refer to our Coronavirus Update.
Day Surgery Patients
Monash House Private Hospital features a Day Surgery Unit, which provides a comfortable environment for patients having procedures that do not require an overnight stay in hospital.
Before Surgery
Bathe or shower
Wear loose, comfortable clothing
Do not wear makeup or jewellery, other than a wedding ring
Unless otherwise instructed, do not eat or drink 6 hours prior to surgery (this includes chewing gum)
Do not smoke or drink alcohol for 24 hours prior to admission
If you are taking medication and are unsure about whether to take these prior to surgery, please contact your admitting doctor.
What to bring
On the day of admission please bring:
Any letter(s) from your doctor relating to your procedure
Details of Health Insurance Membership
Medicare Card
Pharmaceutical, Pension or Veteran Affairs entitlement card
A list of current medications
Cash / Credit Card to pay out of pocket expenses on admission (Excess or Co-payments)
X-rays if applicable
Glasses and physical aids (e.g. walking sticks, hearing aids)
Post-Surgery
You will not be able to drive for 24 hours if you have had sedation or a general anaesthetic. Please arrange for a responsible adult to drive you home or accompany you in a taxi.
Before you leave the hospital:
Our staff will provide you with post procedure instructions including medications, dressings and follow up appointments.
Please go via reception to be discharged and finalise the account.
Your Stay
Monash House Private Hospital is comprised of single room only accommodation. Each room is fully equipped with a telephone and television. All our rooms feature private ensuites and a range of amenities, designed to provide our patients with a comfortable environment during their stay.
Meals and refreshments are served at the following times:
Breakfast: 7.45 – 8.30 am
Morning tea: 10.00 – 11.00 am
Lunch: 12.00 – 1.00 pm
Afternoon tea: 2.30 – 3.00 pm
Dinner: 5.00 – 6.00 pm
Supper: 7.30 – 8.00 pm
Please discuss any special requirements with your nurse.
Interpreter Services can be arranged where necessary. If you feel this service may be required, please ask the admission staff to initiate enquiries on your behalf.
Telephone for standard local calls are provided free of charge. To access a local number dial “0” and then the number required.
STD & Mobile calls cannot be made from your room phone, please use your own mobile phone or contact your nurse.
Your Discharge
The discharge time for all patients is between 9:00am - 9:30am. Please vacate your room before this time to allow us time to prepare for the next patient.
On discharge, patients can be picked up from the Overnight Ward entrance door on Level 2 or at the car park on Level B1 to meet their assigned transport person. If the patient cannot be collected by this time, they can wait at reception on Level 1 or near the hospital entrance on the Ground Floor.
Planning your discharge
Please click the button below to read everything you need to know about planning your discharge from hospital. Please note: All patients who have had either sedation or a general anaesthetic MUST NOT go home without a responsible escort.
Consumer Information
Patient Rights and Responsibilities/Australian Charter of Healthcare Rights
Australian Commission on Safety and Quality in Health Care
https://www.safetyandquality.gov.au/publications-and-resources/resource-library/australian-charter-healthcare-rights-second-edition-a4-accessible
Falls Prevention
Pressure Injury Prevention
Australian Commission on Safety and Quality in Health Care
https://www.safetyandquality.gov.au/publications-and-resources/resource-library/venous-thromboembolism-clinical-care-standard-consumer-fact-sheet
Blood Clot Prevention
Consumer Information
Advanced Care Planning
https://www.advancecareplanning.org.au/create-your-plan/create-your-plan-vic
Patient & Carer Involvement
Phone: 13 11 14
Lifeline
Beyond Blue
Phone: 13 78 47
Quitline
Phone:+61 2 8217 8700
NPS
Better Health Channel
Better Health Channel: Suicide and Mental Illness
Medications
Communication
General
Quality
ATSI Support Officer
Aboriginal and Torres Strait Islander Support Officer
Monash House Private Hospital has a designated Aboriginal and Torres Strait Islander Support Officer, who is also the Director of Nursing and the Compliments, Complaints and Feedback Officer for the Hospital.
The Aboriginal or Torres Strait Islander Support Officer is available for any person who attends the Hospital to discuss specific care needs, goals and expectations, as is any member of staff throughout the hospital stay.
Monash House Private Hospital welcomes input from Aboriginal and Torres Strait Islander people that will assist us in providing the right cultural support and safe and quality care.
If space is required for Aboriginal and Torres Strait Islander people to consult with family or health care workers within the hospital, please speak with our Support Officer who will arrange a room.
Please advise the Support Officer or any member of staff if you require assistance with translations. Monash House Private Hospital encourages the support of family and friends in ensuring cultural and care needs are met, and that informed consent is made.
Monash House Private Hospital acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of this country and the land that the hospital resides.
We recognise their connection to the land, sea and community. We pay our respect to them, their cultures, and to the Elders, past, present and emerging.
Please feel free to download a poster with more information here.
Patient Information Booklet
This is a guide designed to acquaint you with the hospital, services, and to answer questions you may have about your care and stay at Monash House Private Hospital.
Click here to download the booklet.
Patient & Carer Involvement
We take a holistic approach to your care from pre-admission to discharge.
We encourage family/carer involvement in all aspects of your care. Bedside handover of your care occurs between nurses at changeover of shift times, we encourage your involvement and that of your partner/family/carer at these times.
A communication whiteboard will be located in your room, it outlines your care for the day and tells you the name of your nurse each shift. You and your carer are encouraged to be involved in the filling in of your individual communication whiteboard.
We regularly conduct consumer meetings to get feedback from patients and their relatives on what we can improve.
Please see below relevant documents:
Informed Financial Consent
It is very important that you are well informed about your financial obligations prior to your admission to the hospital.
Please read the following information and contact Monash House Private Hospital if you have any concerns or queries.
Privately Insured Patients
Self Funded or Un-insured Patients
Third Party Patients (WorkCover / TAC / DVA)
How do I pay?
Privately Insured Patients
Depending on your company and level of cover with your health fund, an out-of-pocket balance may occur for your planned procedure.
Private health insurance policies have 4 tiers: Bronze, Silver, Gold and Basic. With regards to pain management procedures, it is important to note the 2 key categories and where your procedure fits.
Pain management procedures WITHOUT A DEVICE (neurostimulator) will be covered by all 3 tiers EXCEPT Basic or Extras.
There could be more out-of-pocket expenses for bronze/silver.
Pain management procedures WITH A DEVICE (neurostimulator) are available to Gold ONLY.
Optional to all other tiers
CHECK with your insurance company if Neuromodulation devices (stimulator trial or implant) are covered.
Click here to learn more about tiers.
Click here to refer to the government website on private health insurance.
Questions to Ask Your Health Insurance
Does my policy cover me for this procedure? – You will be provided with the appropriate item numbers.
Do I have an “excess” payment on my insurance policy?
Are there any co-payments required for each night I will be in hospital?
Does my policy exclude some treatments – for example cardiac, orthopaedic or rehabilitation?
Are any prosthetic or disposable items used in the surgery not covered by my insurance?
What May Not Be Covered by My Health Fund?
Pharmacy (medicines required during your admission and discharge medications)
Pathology (e.g. blood tests)
Assisting surgeon
Other consultants
Ambulance transfers
All estimated out-of-pocket expenses are payable before or upon admission.
Going Ahead with Your Procedure
You will be contacted by the various providers confirming rebates or out-of-pocket expenses:
Proceduralist fees - these fees are eligible for a rebate from Medicare which will be provided by billing@metropain.com.au.
Anaesthetist fees (for sedated procedures) - these fees are eligible for a rebate from Medicare which will be provided by another company such as PSJ-A, 03 9059 8045.
Monash House Private Hospital fees or a different hospital fees - theatre/bed fees and consumables. These costs are determined by the type of procedure. There is no rebate on these fees. Monash House Private Hospital can be contacted on 03 8394 0700.
Radiology fees - these fees are eligible for a rebate from Medicare which will be provided by AIIMM, 03 9855 2149.
Self Funded or Un-insured Patients
Un-insured or self-funded patients are required to cover the following fees associated with the procedure at Monash House Private Hospital (MHPH) which includes the proceduralist, anaesthetist and imaging involved. Payment MUST be received prior to or on the day of Admission.
Proceduralist fees - these fees are eligible for a rebate from Medicare which will be provided by billing@metropain.com.au.
Anaesthetist fees (for sedated procedures) - these fees are eligible for a rebate from Medicare which will be provided by another company such as PSJ-A, 03 9059 8045.
Monash House Private Hospital fees or a different hospital fees - theatre/bed fees and consumables. These costs are determined by the type of procedure. There is no rebate on these fees. Monash House Private Hospital can be contacted on 03 8394 0700.
Radiology fees - these fees are eligible for a rebate from Medicare which will be provided by AIIMM, 03 9855 2149.
Total Estimates for Your Procedure at Monash House Private Hospital (MHPH)
You will be emailed ESTIMATES by MHPH for the above providers. Please confirm via email or call your doctors’ rooms as soon as possible.
You have 2 business days to respond if your procedure is booked within 1 month.
You have 5 business days to respond if you are booked more than 1 month away.
Third Party Patients (WorkCover / TAC / DVA)
Total payment (aside from any ancillary charges) must be made on admission unless approval for admission has been confirmed by your insurance company.
Department of Veterans’ Affairs
Department of Veterans’ Affairs (DVA) patients will have their account directly sent to the DVA for payment.
Gold card holders are covered for all care. White card holders are covered subject to approval by DVA.
Workers’ Compensation or TAC
Workers’ Compensation patients need to ensure their Admission has been approved by the appropriate insurance company prior to Admission, and a copy of your approval has been provided to Metro Pain Group and Monash House Private Hospital.
How do I pay?
For your convenience, payment of excess/co-payments may be made by cash, EFTPOS, Bank cheques, MasterCard or Visa directly to Monash House Private Hospital (MHPH) at the time of admission. If you have any further questions, please call us on 03 8394 0700.
TGA Self-reporting
Click here to see consumer instructions for self-reporting to the Therapeutic Goods Administration
If you experience any problems or side-effects after discharge, please seek medical advice as required to ensure your safety or contact Monash House for further advice.
Additionally, we encourage the reporting of any problems with medical devices or side-effects/problems with medications to the Therapeutic Goods Administration by visiting: tga.gov.au/consumers
This website will provide you with information about:
Reporting a problem or side effect
Travelling with medicine or medical devices
Buying medicines and medications online
Information about what can be imported
How medicines are regulated in Australia