General Information

What information are you looking for?

    • Preadmission

    https://www.preadmit.com.au/patient/monashhouse/

    Please complete your preadmission form above as soon as you have your date for surgery. The preferred method is via the link above. If you are having trouble accessing this online form please contact the Pre Admission Team on 03 83940735. Please do leave a message if after 4pm and we will get back to you.

    A pre admission nurse will review your health questionnaire and you will receive an SMS or phone call follow up.

    Patient Admission Information

    Before Admission You Will:

    • Be notified of your procedure time 24-48 hours prior to your admission

    • Be with us for your procedure for approximately 3-4 hours

    • You must follow your fasting instructions given to you during preadmission

    • Organise a responsible adult collect you from the hospital and stay with you overnight.

    For 24 hours after an anaesthetic, you will not be able to:

    • Drive a vehicle

    • Drink alcohol

    • Operate machinery

    • Make important decisions

    • Sign legal documents

  • What you bring:

    • Medicare and Health Insurance: Medicare Card, Private Health Insurance Card, Pharmaceutical Benefits Card, Pension or DVA Card

    • Payment Methods: Methods for payment (eftpos, Mastercard, Visa, bank transfer)

    • Assistive Aids: Aids such as glasses, hearing aids, and walking sticks

    • Medications: Current list of medications (name, strength, dose, frequency), Medications in their original packaging.

    • Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)

    You also need to wear loose, comfortable clothing.

  • Please review “Admission”and “What To Bring” sections and note the following:

    • Discharge time for all patients is between 9:00am - 9:30am.

    • Overnight Bag: Please bring a small overnight bag with personal belongings.

    • Dietary Requirements: Please notify the preadmission nurse of your dietary requirements

    • Visiting hours on the overnight ward are flexible, however visitors are asked to leave by 8pm for security reasons.

    • Any requirements outside these hours, please discuss with the nurse in charge.

  • We are located at: 271 Clayton Road, Clayton VIC 3168

    PARKING

    • The visitors' carpark is located in Basement 1 (B1) on site at Monash House Private Hospital.

    • Accessed via Colonel St.

    • Parking fees apply

    • Specially marked disabled carparks are available on site.

    • Patient pick up / drop off – 3 minute drop off carparks are available directly outside the main entrance of the hospital.

  • AUSTRALIAN CHARTER OF HEALTHCARE RIGHTS

    QUALITY

    PRIVACY POLICY

  • Monash House Private Hospital has a designated Aboriginal and Torres Strait Islander support officer, who is also the director of nursing and the compliments, complaints and feedback officer for the hospital.

    The Aboriginal or Torres Strait Islander Support Officer is available for any person who attends the Hospital to discuss specific care needs, goals and expectations, as is any member of staff throughout the hospital stay.

    Monash House Private Hospital welcomes input from Aboriginal and Torres Strait Islander people that will assist us in providing the right cultural support and safe and quality care.

    If space is required for Aboriginal and Torres Strait Islander people to consult with family or health care workers within the hospital, please speak with our Support Officer who will arrange a room.

    Please advise the Support Officer or any member of staff if you require assistance with translations. Monash House Private Hospital encourages the support of family and friends in ensuring cultural and care needs are met, and that informed consent is made.

    ———

    Monash House Private Hospital acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of this country and the land that the hospital resides.

    We recognise their connection to the land, sea and community. We pay our respect to them, their cultures, and to the Elders, past, present and emerging.

    ———

    Please feel free to download a poster with more information here.

  • Private Health Insurance - please ensure you have contacted your private health fund to determine if you are covered for your upcoming procedure.

    QUESTIONS TO ASK YOUR HEALTH INSURANCE

    • Does my policy cover me for this procedure? – You will be provided with the appropriate item numbers.

    • Do I have an “excess” payment on my insurance policy?

    • Are there any co-payments required for each night I will be in hospital?

    • Does my policy exclude some treatments – for example cardiac, orthopaedic or rehabilitation?

    • Are any prosthetic or disposable items used in the surgery not covered by my insurance?



    WHAT MAY NOT BE COVERED BY MY HEALTH FUND?

    • Pharmacy (medicines required during your admission and discharge medications)

    • Pathology (e.g. blood tests)

    • Assisting surgeon

    • Other consultants

    • Ambulance transfers

    All estimated out-of-pocket expenses are payable before or upon admission.


    If you do not have private health insurance, you will be required to pay the full costing of your procedure. The hospital will provide you with a fee estimate prior to your admission. You will be required to pay in full prior to your procedure.

  • If there is any aspect of your hospital stay that you would like to discuss please contact us by filing in the below feedback form, which will be received directly by our CEO.

    We will investigate any complaints and endeavour to resolve and communicate promptly with you.

    Patient Feedback Form

  • CLICK HERE TO SEE CONSUMER INSTRUCTIONS FOR SELF-REPORTING TO THE THERAPEUTIC GOODS ADMINISTRATION

    If you experience any problems or side-effects after discharge, please seek medical advice as required to ensure your safety or contact Monash House for further advice.

    Additionally, we encourage the reporting of any problems with medical devices or side-effects/problems with medications to the Therapeutic Goods Administration by visiting: tga.gov.au/consumers

    This website will provide you with information about:

    • Reporting a problem or side effect

    • Travelling with medicine or medical devices

    • Buying medicines and medications online

    • Information about what can be imported

    • How medicines are regulated in Australia